Misty, optical
manager at Gulf Coast Eye Center
The first time I met
Misty was following a recent eye exam. The ophthalmologist and techs had
already been singing her praises. When she looked at my prescription, she said
her vision was just like mine.
In fact, I later learned that the difference glasses made for her as a nine year old ignited a determined pursuit to help others with vision problems.
In fact, I later learned that the difference glasses made for her as a nine year old ignited a determined pursuit to help others with vision problems.
And she has never tired
of her role in bringing corrected vision to children and adults. From our
interaction, I quickly realized that she is the most observant, thorough and
helpful person who has ever ushered me through the process of being fitted for
new eyeglasses.
Throughout my teen
and adult years of wearing glasses, a number of major and minor aggravations related
to eyewear have plagued me, some short-term, others longstanding. No one had
ever resolved them. Oh, there were occasional temporary fixes, but never even a
hint of the cause and how to keep the issue from recurring.
Misty provided a
different experience. Hubby and I were preparing to settle into available
chairs to wait my turn when Misty invited me to look at the selection of
women’s frames while she finished up with the person ahead of me.
She alerted me that the frames were arranged smallest to largest, from right to left. If I needed bifocals, I needed to head to the section on the left. Well, all of that was a first, I thought.
She alerted me that the frames were arranged smallest to largest, from right to left. If I needed bifocals, I needed to head to the section on the left. Well, all of that was a first, I thought.
By the time Walter
and I had selected a frame, Misty was ready. Before I even brought anything up
about problems I wanted to avoid, she was explaining what she needed to do to make
first one and then another problem that she pointed out go away or to insure that I got the best
results from my progressive lenses.
I was overwhelmed.
Had I just encountered poorly trained or unconcerned practitioners all those
years? Probably. I know I even met one who was unscrupulous. Even though he was
associated with the practice of a doctor who had a good reputation in our
community, he lied about the availability of a particular frame to push a more
expensive alternative.
Misty’s own vision experiences have made her conscious of
the important difference her work makes in people’s lives. She interacts as if
she were an educator and an advocate for all of us visually impaired souls. And I
think that is exactly what she is.
It will be a few more
days before I have my new glasses. Several issues with my old ones were magnified
because they affect my balance and other post-stroke challenges.
The saga is not yet
complete. But Misty’s part of the process continues to give me hope. And to top
off my visit, at the checkout window I picked up one of her business cards. Her
full name hit me.
“Really?” I grinned
at the lady behind the counter.
“Yep. She married a
guy with that last name!”
The name on the card?
Misty Frame.
i laughed out loud at the punch line to your story. to funny... and what a blessing to find someone like her... i have had good ones and bad ones and also had the lying thing done to me. i wanted frameless and had been wearing them for years, he said they no longer carried them, and i bought new frames. i despised the new glasses, so a week later went back and asked for the manager. i told her i wanted my money back and she said why, i said i like frameless and you don't carry them anymore, so i will go somewhere they do. i hate these frames, they are to heavy. she said who told you we dont have frameless, i said the person who sold me these... she found a perfect pair of frameless and a few days later i had the ones i like.
ReplyDeleteWhat a cute name, considering her occupation! Lol. Glad you had such a nice experience with Misty.
ReplyDeleteThe name is hilarious!! I have found there are many many people who just do not care about their jobs, or whether they do good work or not. You really hit the jackpot with her!!! Isn't it just amazing when we finally find someone like this? And you WILL be showing us your new frames, right
ReplyDeleteI wish I could visit Misty. My glasses contribute to my lack of balance at times. Not fun to fall down. Dianne
ReplyDeleteWhat an exciting thing to meet with an eye person who is so functional. What a great experience.
ReplyDeleteJust love the name. Cool punch line to a neat story.
ReplyDeleteWhat a blessing to have found her. I don't think I have EVER been happy with new glasses and usually blame it on the fact that they have me pick out my frames after the exam when my pupils are still dilated to the point that the world is a blurry place.
Your post certainly struck a note with me. I think buying glass frames is one of the hardest jobs out there. I have never felt like the technicians really cared to give the customer much help or direction. You were truly blessed to find this young woman. I love her name!
ReplyDeleteI love her name too. I do think you found an Optical Angel.
ReplyDeleteYour new glasses will definitely help in your recovery.
My friend is an Optician and even though I can't use her business because of insurance, she goes with me to choose frames, correct lens and to make sure they are fitted properly. I am forever grateful. She knows far more than some of the front desk people.
Can't wait to see your new specs.
It's always great to encounter a person like Misty--and her last name is just perfect for her line of work, huh?
ReplyDeleteI bet she is teased a lot.
ReplyDeleteOpticians loom large in our lives too. Beloved’s eyesight is very poor and mine is getting worse too. I have worn glasses all of my life and have one eye which is almost useless.
We have a good practitioner who is very thotough.
I couldn’t bear the thought of going blind.
Make sure Misty remains your first-choise person.